This policy explains how cancellations and refunds are handled for all service plans offered by Raso Agency.
1. Service Cancellation
You may request cancellation of any active service by sending an email to rasoglobal@gmail.com.
Conditions for cancellation:
- Monthly plans — Cancellation can be requested only before the initiation of work. Once work has begun, the monthly plan becomes non-cancellable.
- Quarterly, semi-annual, and annual plans — Cancellation can be requested anytime. The cancellation will take effect at the end of the current billing cycle. Work already completed or in progress is not eligible for cancellation.
When a service is cancelled, all active tasks, reporting, and support will stop at the end of the applicable period.
2. Refund Policy
Refunds are issued only under the following conditions:
- Duplicate payment — If you were charged twice for the same service, the extra charge will be refunded.
- Payment processing error — If a technical issue from the payment gateway or our system caused an incorrect charge, the affected amount will be refunded.
- Service not initiated — If payment was made but no work has begun on your project, you may request a refund within 48 hours of making the payment.
Non-refundable items:
- Work already completed, including audits, research, competitor analysis, or strategy planning
- Any hours already invested once the project has started
- Third-party expenses such as hosting, domains, or advertising budgets
Approved refunds are processed within 7 to 10 business days through the original payment method.
3. Disputes
If you have questions about billing or the work being delivered, contact us at rasoglobal@gmail.com. We will review the issue and respond with a fair resolution.
4. Contact Information
Email: rasoglobal@gmail.com